Our return policy lasts 15 days. If 15 days have passed since we received your package, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in the original packaging.
There are several types of products that cannot be returned. Perishable products, such as food, flowers or magazines, cannot be returned. We also do not accept intimate or sanitary products, dangerous goods or flammable gases or liquids.
Other items that cannot be returned:
* Sale items.
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations in which only a partial refund will be made: (if applicable)
* Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.
Refunds (if any)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your claim is approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method, within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. Often some processing time is required before the refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if there is a problem with the size or colour, if it is faulty or damaged. If you would like to exchange it for the same item, please email us at email@example.com.
If the returned item was identified as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be sent to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
To return an item, you can contact us at firstname.lastname@example.org.
You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are sending an item valued at more than 75 Euros, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you are returning.